Privacy Policy

 SmartCallShield ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how our application collects, uses, stores, and protects your information.

By using SmartCallShield, you agree to the practices described in this Privacy Policy.

1. Information We Collect

SmartCallShield only collects the information necessary to provide its core functionality.

Phone State Information

To provide call screening and spam protection, the app may access:

  • Incoming phone number
  • Call state (ringing, answered, ended)

We do not record phone conversations.

Contacts (Optional)

If you allow contact access, the app uses your contacts to:

  • Identify trusted contacts
  • Prevent blocking known contacts
  • Improve spam detection accuracy

Your contacts remain on your device unless you explicitly enable cloud backup (if available).

Call Logs (Optional)

These logs are used to:

  • Improve AI spam prediction
  • Display call history
  • Identify repeated spam callers

Call logs are not sold or shared with advertisers.

If Driving Mode is enabled, the app may collect:

  • Send auto-replies (if enabled)


Notifications

Notification access is used to:

  • Display call protection alerts
  • Notify about spam calls
  • Inform users when Driving Mode is active

2. AI Spam Detection

SmartCallShield uses Artificial Intelligence and Machine Learning to identify potential spam, robocalls, and fraudulent calls.

AI may analyze:

  • Phone numbers
  • Call frequency
  • User feedback
  • Spam reports
  • Device-generated metadata

AI decisions are predictions and may occasionally be incorrect.

Users can always:

  • Allow numbers
  • Block numbers
  • Report incorrect classifications

3. Permissions Used

SmartCallShield may request:

  • Phone
  • Call Logs
  • Contacts
  • Notifications
  • Accessibility (if required for specific features)
  • Location
  • Foreground Service
  • Battery Optimization Exemption (optional)

Each permission is requested only when needed.

4. How We Use Your Information

We use collected information to:

  • Detect spam calls
  • Block unwanted callers
  • Improve AI models
  • Enable Driving Mode
  • Send automatic replies while driving
  • Improve application performance
  • Detect bugs
  • Prevent abuse
  • Enhance security
  • Analytics
  • Spam database synchronization

These providers are contractually required to protect your information.

6. Data Storage

Whenever possible, SmartCallShield processes data directly on your device.

We do not collect your data to process or store outside your device 

8. Your Choices

You may:

  • Block or unblock numbers
  • Disable AI protection
  • Disable Driving Mode
  • Remove permissions at any time
  • Delete app data
  • Uninstall the application

9. Data Retention

We retain information only as long as necessary to:

  • Provide app functionality
  • Improve spam detection
  • Meet legal obligations

10. Children's Privacy

SmartCallShield is not intended for children under the age of 13 (or the minimum age required in your country).

We do not knowingly collect personal information from children.

11. Third-Party Services

The app may use trusted third-party services such as:

  • Google Play Services
  • Firebase Analytics
  • Firebase Crashlytics
  • Firebase Cloud Messaging

These services have their own privacy policies.

12. International Users

Your information may be processed on devices where no other service providers operate.

We take reasonable steps to ensure your information remains protected.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

Significant changes will be communicated through the application or via the Play Store listing.

14. Contact Us

If you have questions about this Privacy Policy, please contact us:

Developer: SmartCallShield Team

Email: infoaskaglobal@gmail.com (replace with your actual support email)

Website: https://akshaglobal.com (replace with your website, if available)

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